Frequently Asked Questions

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What are Prepper Points? How do they work?
604 Prepper[ 02/10/2020 ]
  •  604Prepper.com Prepper Points is a system set to award you points based on your purchases, 1 point of every $1 CAD dollar. Points are based on the regular price of the product, does not include any taxes or shipping fees. You will then be able to use these points toward qualifying products / reward items. Click here to view them all. Just to note we are always monitoring this program and may adjust or add additional features as it grows.

    Please note: In order to receive & redeem Prepper Points you'll need to create and use your account for ordering.

    604 Prepper[ 02/10/2020 ]
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I'm concerned for my privacy? Do you provide my order details to any outside source?
604 Prepper[ 18/10/2020 ]
  • Absolutely not! We are Preppers ourselves and understand your privacy concerns. We ship in as generic packaging as possible, and do not share any of your details with any outside source. The only exception would be things like, for example, if you had a product still covered by manufacturer warranty and need to deal with them. In cases like that we will still seek your permission... so please make sure your contact details are up to date!
    604 Prepper[ 18/10/2020 ]
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I'm in the United States, is there any duty or taxes on my orders?

604 Prepper[ 18/10/2020 ]
  •  None! There is no duty or taxes on anything you order!
    604 Prepper[ 18/10/2020 ]
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What Payments does 604Prepper.com accept?
604 Prepper[ 12/10/2020 ]
  •  Currently we accept Visa, MasterCard, American Express, Discover, JCB, UnionPay & PayPal. We are working to accept additional in the near future!
    604 Prepper[ 12/10/2020 ]
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What is a Reward Item? Reward Items Category?

604 Prepper[ 03/10/2020 ]
  •  A product that has the title 'Reward Item' included means it is specifically meant to be offered as a reward item you can redeem your points on. To find out the reward points needed click on the product, and in the product description you will see 'Price in rewards Points: xxx' right under the price tag. 

     You may also see the rewards price for regularly stocked items, these products will not have 'Reward Item' listed in the title. Regular stocked items may be added and removed from the promotion at any time and without notice.

     You must have the full amount of points required, or you may just purchase the product. You cannot use partial points and pay remaining balance.

     Please note a product with the words 'Reward Item' included in the title are limited in quantity as they are not what we normally offer on 604Prepper.com. Most often will not be restocked, so best to consider once it's gone... it's gone!

     Reward Items Category is meant to keep all products you can redeem your points on in one place, for your convenience. You will also see regular stocked items listed from time to time.

    604 Prepper[ 03/10/2020 ]
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How long until does it take for an item to be back in stock?
604 Prepper[ 02/10/2020 ]
  •   With the pandemic many products we offer are in high demand, often meaning shortages and/or delays receiving new shipments. While we are trying to order well before stock runs low it can be difficult to keep pace, which means it can be anywhere between 6 - 8 weeks. Some manufacturers reporting that they are unable to restock until 1st & 2nd quarter of 2021.

    Anonymous[ 02/10/2020 ]
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How has COVID-19 impacted 604 Prepper and my orders?
604 Prepper[ 02/10/2020 ]
  •  As you may be aware, much of the products & services we offer have become high demand. The result is often shortages from the manufacturer. We have opted to keep our retail location closed with constant re-evaluating, and more importantly items quickly running out. Orders may also take up to 2 business days for shipping. This answer will be updated as need. Please do contact us if you have any questions or concerns.

    604 Prepper[ 02/10/2020 ]
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Where is 604 Prepper located?


604 Prepper[ 02/10/2020 ]
  •  604Prepper.com is based in Langley, British Columbia, Canada.

    604 Prepper[ 02/10/2020 ]
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What is 604 Prepper about?
604 Prepper[ 02/10/2020 ]
  •  Our mission is to be the only source you'll ever need for emergency preparedness! Carrying products & services to better prepare for a crisis be it pandemic, earthquake, disaster, or even apocalyptic. Specializing in products that are harder to find, such as food storage for those with allergies and pets.

    604 Prepper[ 02/10/2020 ]
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Can I visit & order from your physical store?
604 Prepper[ 02/10/2020 ]
  • During the pandemic we felt it is best for our retail store location to remain closed, we are re-evaluating constantly. Once any changes happen we will notify through our newsletter and on 604Prepper.com.

    604 Prepper[ 02/10/2020 ]
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There's a problem with my order, what can I do?
604 Prepper[ 02/10/2020 ]
  • We try to make it as easy & quick as possible for any issues, just click here and let us know of the problem. We will do everything possible to make it right! You can also find the link at the bottom of any page (including this one) under Customer Support titled 'Returns'. In situations where you may need to cancel or modify a placed order please let us know as quickly as possible. There's a small window to do so, your order ships even prior to order status update notification. 

     
    NOTE: Returns for most food, drink & medical items will not be accepted due to the nature of those products. You may, of course, still exchange for replacement should there be any issues such as defects.

    604 Prepper[ 02/10/2020 ]
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When will my order ship?


604 Prepper[ 02/10/2020 ]
  • ​ Typically orders ship by the next business day, however for specialty items & bulk orders may take longer. Once your order ships you will be notified with tracking (if applicable). You can also find order status by reviewing orders in your account.

    604 Prepper[ 02/10/2020 ]
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